Project on indian telecom sector management paradise. Data was collected from 80 employees working in headquarter of ptcl mainly from middle management in islamabad. Government telecom and communication policies have played a crucial role in shaping the structure of this sector over the last fifteen years. Telecom companies follow this new provisioning model, and started developing solutions fromfor the cloud. According to a report in et now, the government is very concerned at the debt of telecom. Analyzing customer preference and measuring relative. Trai was formed to act as a regulator to facilitate the growth of the telecom sector. Telecommunications sector is going through a significant change. As the telecommunications industry continues to advance at.
The purpose of this thesis is to analyze the current situation of the telecom industry in ecuador and its tendencies as part of the telecom, media and technology tmt industry. The research problem for this thesis will be formally stated in the next section, but. Strategic management process is a tool that has been successfully used by the ailing corporate. Thesis university of twente research information universiteit. Employee development practices in telecom industry in. The report by the institute of mergers, acquisitions and alliances imaa has provided evidence about. The indian institute of planning and management, ahmedabad thesis topic critically analyze the customer preference and satisfaction.
The telecom services have been recognized the worldover as an important tool for socio economic development for a nation and hence telecom infrastructure is treated as a crucial factor to realize the. The telecom industry is not only a significant contributor towards the economic activities of countries, but also towards the growth of other industries. An analysis of factors influencing the telecommunication industry. Tpg is slated to become singapores 4th mobile network operator mno, due. The indian institute of planning and management, ahmedabad thesis topic critically analyze the customer preference and satisfaction measurement in indian telecom industry submitted by naman shah pgpss0608 alumni reference id. To study the customer satisfaction and understand the current market scenario in telecom sector. Myanmar telecommunications environment improved greatly since 20 myanmars telecommunications environment has seen immense changes over the past few years. Abstractthe only thing of real importance that leaders do is to create and manage culture. A study of this kind, in the context of mobile subscribers preference is an original contribution to the literature of indian telecom sector. The aim of this research paper is to study about the art of strategic management and its role in the success of corporate sector.
Factors influencing prepaid consumer behavior in mobile. Government telecom policies that govern this industry. A number of factors contribute and define this change. As the indian telecom sector is one of the key contribution towards development our country and also towards other industries. The indian telecom sector has come a long way since liberalization starting with new telecom policy 1999. This paper considers the recent history of initiatives on the part of private and public sector. Developing the financial health of the organization is the first step, and next step of financial performance is to. Energy and cost efficiency is especially important for remote areas where providing mobile communication services is inhibited by the economic drawback of low revenue potential. Cloud computing has become a revolutionary concept in it and telecom, reshaping the business models. Strong policy support from the government has been crucial to the sectors. To analyze the impact of organizational culture on organizational performance. The purpose of this case study is to analyze the current situation of the telecom industry in ecuador and its tendencies as part of the telecom, media and technology tmt industry. The impac t of org ani zat i onal cu ltur e on o rg ani zational performance. Myanmar telecommunications environment improved greatly since 20 myanmars telecommunications environment has seen.
In recent times, developing nations have witnessed significant transformation within this sector due to the impact it has had on their economies. I declare that the thesis entitled factors affecting customer loyalty in telecom sector is my own work, conducted under the supervision of prof. Telecommunications services are based on an increasingly sophisticated and complex network able to produce a rich variety of services that differ in distance traveled, quality, amount and nature of data or voice transmitted per. The subcontinents economy is expected to grow momentarily over the next five years. It has now become an effective tool for organization to raise talented workforce and the. Service profit chain analysis in the telecommunications.
Telecom companies follow this new provisioning model, and started developing solutions fromfor the. Pdf the role of erecruitment towards attraction of. Technologydriven industry evolution in the telecom sector. Ayham jaaron this thesis is submitted in partial fulfillment of the requirements for the degree of master of engineering management, faculty of graduate studies, annajah national university, nablus, palestine 2014. Until around the year 2012, telecommunications were handled exclusively by myanmar posts and telecommunications mpt. A major breakthrough was the clear enunciation of the governments intention of liberalizing the telecom sector in the national telecom policy resolution of th may 1994. Pabitra ranjan chakravorty senior research associate marketing. Service quality and customer satisfaction in a telecommunication service provider siewphaik loke1, ayankunle adegbite taiwo2, hanisah mat salim1, and alan g. The telecommunication industry has experienced a steady gdp growth during the last five years. Telecom sector of uk includes mostly the federal structure of work. All the employees working in the telecommunication sector are included to contribute to this research study. Since the reemergence of the telecom sector in april 2002, when the first private telecom company afghan wireless communications company awcc was authorized to provide. Controlling the information society gateways by robin mansell.
The impact of organizational culture on organizational. The number of mergers and acquisitions in telecom sector has been increasing significantly. In this thesis, we discuss the role of bs power consumption in the cellular networks in order to investigate approaches to lower the overall power. A major breakthrough was the clear enunciation of the governments intention of liberalizing the telecom. All the employees working in the telecommunication. The telecoms industry is at risk of becoming a low profit business. National telecom policy ntp 1994 was the first attempt to give a comprehensive roadmap for the indian telecommunications sector. Communication, public and private sector telecom operators, their market share has also been presented in detail in this study 79.
Since the reemergence of the telecom sector in april 2002, when the first private telecom company afghan wireless communications company awcc was authorized to provide mobile gsm services, the telecom sector has witnessed unprecedented and phenomenal growth. In todays scenario, communication has become much faster day by day by telephones, internet, media etc. National telecom policy 1994 and 1999 has contributed to the. The adaptation of this model is because of it robustness and also that it has been tried and tested over the years. Despite the fact that indian telecom industry in public sector has a huge infrastructure and had early mover advantage, its performance is low as compared to its counterpart in. This thesis discusses a process approach to service quality in airline industry. Issa elias lutfi rezqallah a thesis submitted in partial fulfillment of the requirements for the degree of masters of business administration was awarded on june, 9 th 2008. The various milestones of the indian telecom industry like the growth of telephones fixed and mobile, teledensity in rural and urban areas, wireless and wireline communication, public and private sector telecom operators, their market share has also been presented in. A project report on brand preference of mobile phones among. Developing myanmars information and communication technology sector toward inclusive growth this paper assesses myanmars information and communication technology sector, identifies constraints.
Reliance jio also had aftereffects in the mobile handset industry. Service profit chain analysis in the telecommunications sector jordanian perspective on the mobile subsector the case of orange mobile submitted by. Ecommerce practices promote integrative and supportive application for connectivity in todays dynamic marketplace with erecruitment as its emerging component. Telecom market in india has been hit badly, and the reported debt that the sector is facing has been valued at rs 3. This is to inform that i shall support him as a guide for his thesis. Despite the fact that indian telecom industry in public sector has a huge infrastructure and had early mover advantage, its performance is low as compared to its counterpart in private sector. This finding can be useful to telecom companies and their managers when attempting to understand the influence of organizational culture on organizational performance ii. Thesis on customer satisfaction in telecommunication optimus 2020. Discuss project on indian telecom sector within the publish upload project or download reference project forums, part. Telecommunications companies or telecommunications operators.
Developments and direct foreign investment in the telecommunication sector come about due to the prevailing political willingness of the ruling government. Servqual model is used to measure quality, the best among customers in a predominant telecom industry in india. Impact of reliance jio on the indian telecom industry. Variables selection to apply the holon model to the telecom sector. Norma nocente, your questions and feedback pushed my thinking beyond the envelope in many areas. Employee development practices in telecom industry in india. I have put in more than 200 days of attendance with the supervisor at the centre.
Over the past decades, the telecommunications sector has grown both in terms of revenues, both in terms of. Impact of employee turnover on organisational effectiveness. Discuss project on indian telecom sector within the publish upload project or download reference project forums, part of the projects hub for management students mba projects and dissertations bms projects bba projects category. In 1997, telecom regulatory authority of india trai was created. In term of ethnicity background, the majority of participants were malay 53. The financiallystressed public sector telecom companies that together have a debt of rupees 21,208 crore is facing a. The telecommunication industry cannot operate in total isolation from the political environment, thus have a bearing on the stability of such an environment. Dissertation submitted as partial requirement for the conferral of. This research paper identifies the different variables and then a. As a result most of the equipment used in telecom area is being manufactured within the country. Todays telecom market is multifaceted, complex and unpredictable. Telecom sector in palestine by maryam mohammad ameen bishtawi supervisor dr. The telecommunication industry has gone through a lot of changes to stand out in the competitive business world.
Effect of human resource planning on organizational. Pdf the impact of organizational culture on organizational. An empirical study on work life balance of an employee with special reference to telecom sector thesis submitted in partial fulfillment of the requirements for the. Tpg is slated to become singapores 4th mobile network operator mno, due to a delay indoor network rollout commercial launch should commence 2h19 instead of the targeted end fy18 launch.
The telecom services have been recognized the worldover as an important tool for socio economic development for a nation and hence telecom infrastructure is treated as a crucial factor to realize the socioeconomic objectives in india too. In this thesis, we present a proposition to classify functions, taking into account two dimensions. Singapore telecom sector initiation investment thesis. Telecom sector modelling from a functional perspective tu delft. Impact of tpgs entrance into singapore is contained. A project report on brand preference of mobile phones. The impact of organizational culture on organizational performance. National telecom policy 1994 and 1999 has contributed to the overall development and growth of this industry segment. Myanmar telecommunications sector summary are able to send. A case study of telecom sector said th at an ess ent ia l elem e nt of the b alance sc o recard techniqu e is the feedb. Consumers are highly volatile, spoilt by options and ease of movement amongst operators.
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